(PRWEB) September 22, 2001
Homesite Insurance in Boston, Mass., not only insures their policyholders’ homes against damage, but will also assist them with finding qualified contractors in their area in the event of a claim.
Recently, Homesite began offering its customers instant access to a vast network of experienced contractors, including building contractors, electricians, plumbers and other professional tradespeople. Under the service, any Homesite policyholder who files a claim can request access to the network. Referrals to qualified professionals take place within a 24- to 48-hour period.
Offered at no cost to Homesite policyholders, the referral service is intended to make the claims process faster and more effective. It’s important to offer a variety of solutions to our customers. Each claim is unique and we want to personalize our claims service to meet each customer’s needs and expectations, says Brendan Voss, Homesite’s Claims Manager. By offering the contractor referral service, we can eliminate the apprehension some homeowners feel when searching for a respected building professional.
The referral network is an extension of Homesites complete customer service program, which already includes 24-hour claims reporting and free insurance quotes. Homesite customers are not required to use the professionals referred to them through the network. However, if customers do have work done by a referred contractor, all repair and restoration services are backed by a written satisfaction guarantee from the participating contractor. In addition, all contractors participating in the service are fully licensed and bonded.
Focusing exclusively on the renters, home and condominium owners market, Homesite has concentrated on addressing problems long associated with the U.S. homeowners insurance business: high fixed costs, limited distribution channels, and minimal technological innovation. Homesites products are available through a variety of direct and intermediary channels and are distributed through call centers, the Internet and proprietary channels. As a result, Homesite can provide consumers with quality insurance products, outstanding customer service and low premiums. For a free quote, please visit http://www.homesite.com or call 1-800-Homesite to speak with a licensed insurance specialist.
Solid financial stability and extensive management experience provide the foundation for Homesite’s comprehensive coverage and exceptional service. The equity financing for Homesite was arranged by Morgan Stanley Dean Witter Capital Partners, the private equity group of Morgan Stanley Dean Witter, the global financial services firm.